When a new quote calls or walks in to your agency, are you 100% confident you or your staff are doing everything possible to write the business? Below is a short list of do’s and don’ts that may help you in your next staff meeting. It’s important to emphasize to your staff the fact that at the end of the day, you’re a Sales Organization. Some Agency Owners will balk and say they’re a customer service organization first, but in reality, without sales, there’s nobody to service. Continue reading "Do’s and Dont’s for Operating your Insurance Agency"